PRIVACY
Last updated: 10 September 2026
Mr Clean Laundromat respects your privacy. This policy explains how we handle personal information collected through our website and related enquiries. For questions about privacy at a laundromat, including on-site systems, please contact us using the details below.
Information we collect
When you contact us, we collect the information you provide. This may include your first name, surname, email address, phone number, selected location, enquiry type, machine number and message, together with any details supplied during follow-up correspondence.
Please only include information relevant to your enquiry. Do not send passwords, full payment-card details or unnecessary sensitive information through our forms. If you provide someone else’s information, please make sure you have their permission.
You can browse the website without submitting an enquiry. If you choose not to provide the details needed to investigate an issue or reply, we may be unable to assist fully.
How we use information
We use enquiry information to respond to questions, investigate machine or service issues, follow up with you and keep records of our correspondence. We may also use it to improve our services, protect our website against misuse, resolve disputes and meet applicable legal obligations.
Information about website visits may help us understand which pages are useful and identify technical problems. It is not necessary to submit a contact form simply to use the website.
Sharing and service providers
Information may be accessed by the staff or contractors who need it to deal with your enquiry. We also use service providers for website hosting, form processing, email and technical support. Our website is hosted on Framer, and information submitted through its forms is processed through the services used to deliver those enquiries.
These providers may process or store information outside Australia, depending on their infrastructure and support arrangements. Framer publishes information about its providers and data handling through its Trust Center at trust.framer.com. Other disclosures may occur with your consent or where required or permitted by law.
Storage and security
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure. No website, email service or storage system can be guaranteed completely secure.
We retain information for as long as reasonably needed for the purposes described here, including handling enquiries, maintaining necessary business records and meeting legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable record-keeping requirements.
Website technology and external links
Framer’s built-in analytics does not rely on cookies. Where other website features or third-party services use cookies or similar technologies, their handling of information depends on those services. You can manage cookies through your browser settings; restricting them may affect some features.
Links to maps, apps or other external websites take you to services with their own privacy policies. This policy does not cover how those services handle information.
Access, correction and complaints
To request access to or correction of personal information we hold about you, or to raise a privacy concern, email admin@mrcleanlaundromat.com.au. Please explain your request and include a way for us to reply. We may need to verify your identity before providing information or making changes.
We will consider your request or complaint and respond within a reasonable time. If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au to ask about available complaint options.
We may update this policy when our practices change. The latest version will be available on this page.
PRIVACY ENQUIRIES
Email Mr Clean